Subject: Knet Refund issue // 8397314770
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 31 Oct 2020 06:00:11 -0700 (MST)

Hi Team, 

Ticket no: ​1479303 
Hybris Ticket Id: ​03675004 

Problem Statement: Knet Refund issue 
Order Date : Aug 13, 2020 
Order ID: ​8397314770 
Transaction Id: ​022620023946 
Amount- KWD 11.24 
Assistance Required: Need urgent refund 

Issue Description: The customer tried to placed an order which was on validation cancelled. However, customer reported that the amount has been deducted from her bank account. 

I have created the hybris ticket and request you to please check and advice. 

Thank you for your help! 

Regards, 
Shivani