Subject: Fwd: Payment captured and no confirmation notification issue // 025140030469
From: M Ataullah <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Ezzaldeen Mahyoub <[email-masked]>, Mohammad Musaed <[email-masked]>, haedar mohammad <[email-masked]>, Algaili Ahmed <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Sat, 31 Oct 2020 05:18:07 -0700 (MST)

Hi Team, 

Please look at this issue. 

Regards 
Ataullah 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 14 September, 2020 06:54:28 
Subject: Payment captured and no confirmation notification issue // 025140030469 

Hi Team, 

Problem statement; Payment captured and no confirmation notification issue 
Transaction ID; 025140030469 
Deducted amount; 52.430 KD 
Assistance Required; Need to investigate the issue. 

The customer claiming she tried to place an order, but his amount has been deducted and order not completed, and as per Hybris, we did not get any details, 
so kindly investigate the issue and confirm is there any amount captured under below transaction ID or not? 

Regards 
Ataullah