Subject: RE: Refund issue case ID: 1519870
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>, Ammar Asif <[email-masked]>
Date: Sat, 31 Oct 2020 10:53:07 +0000

Hi @Apoorv<mailto:[email-masked]>,

This is done on October 11th.

6489737318
Done
11/10/2020
11-Oct-20
7-May-20
Max
Issa Ali Ahmed Al-Sultan
502003163
127
003050908119940
Al-Rajhi Bank
Issa Ali Ahmed Al-Sultan
SA28 2000 0003 0509 0811 9940

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, October 31, 2020 1:58 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Ammar Asif <[email-masked]>
Subject: Re: Refund issue case ID: 1519870

External email sender, please take precaution.
Hi Team,

Please advise if any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 12:02:45 PM
Subject: RE: Refund issue case ID: 1519870

Hi Fauzan,

Noted.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 7:47 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund issue case ID: 1519870
Importance: High

External email sender, please take precaution.
Hi Malik,

Please find the bank details of the order #

Account holder name: Issa Ali Ahmed Al-Sultan
Bank name: Riyadh
Branch name: Mubarraz
Account number: 3050908119940
IBAN Number: SA2820000003050908119940
Account type: Current

Regards,
Fauzan

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 1 October, 2020 13:37:22
Subject: refund issue case ID: 1519870

Problem Statement: Refund Not Processed
Order Date : May 7, 2020
Order ID: 6489737318
 Tracking ID:  S001261278182
Assistance Required: Need refund for customer.

 Issue Description: customer says that he did not receive the refund as shakeeb also confirm the same
here is the customer's bank detail:
Account holder name: Issa Ali Ahmed Al-Sultan
Bank name: Riyadh
Branch name: Mubarraz
Account number: 3050908119940
IBAN Number: SA2820000003050908119940
Account type: Current

please do needful.

Regards,
CS Team Ammar Asif

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