Subject: RE: Refund not processed - 6223923752
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 31 Oct 2020 10:38:09 +0000

@Apoorv<mailto:[email-masked]> Raise JIRA and get RMA processed.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, October 31, 2020 1:42 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund not processed - 6223923752

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case on priority. Customer threatening for MOC and no update on Child Ticket: 1566552

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 6:26:47 AM
Subject: Refund not processed - 6223923752

Dear Team,

Problem Statement: Refund not processed
Order Date : 14 Sep 2020
Order ID: 6223923752
Return Tracking ID: 46178653522
RMA: 24147403
Assistance Required: Kindly process refund

Issue Description: The Aramex team has confirmed that the items were returned under AWB 46178653522 on Sep 21.

Kindly assist. Child ticket is pending since Oct 08.

Regards,
Nikhil.

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