Subject: RE: Refund not processed
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, olm kuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Reddy Prasad <[email-masked]>, Midhun Madhu <[email-masked]>
Date: Sat, 31 Oct 2020 10:36:05 +0000

Looping @olm kuwait<mailto:[email-masked]> Azmath,

Please confirm if he return has been collected from the customer and sent to conloc for the refund process?

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, October 31, 2020 1:33 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund not processed

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 26, 2020 4:17:06 PM
Subject: Refund not processed

 Hi team,

Problem Statement: Refund Not Processed

Order Date : Sep 22, 2020
Order ID: 8204219698
Return Tracking ID: RP09230002404
RMA:  43451016.

Issue Description: We have escalated to WH to process the refund under child ticket 1582109, they reply" please be informed once we receive we will process ASAP".

By tracking the items delivered to WH, and the customer confirm the same information.

Kindly check it and advise.

Regards,

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