Subject: Re: Return Issue - 9797599918
From: Apoorv Joshi <[email-masked]>
To: Eugene ocoy <[email-masked]>
Cc: Mohd Imran <[email-masked]>, escalations dxbteam <[email-masked]>, deepak damodaran <[email-masked]>, con loc <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sat, 31 Oct 2020 03:07:56 -0700 (MST)

Dear Eugene, 

As per customer they returned a wrong item to us by mistake for the below case. Please advise if we have received a wrong item, if so, please return it back to the customer and have the correct item collected from them. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Eugene ocoy" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "deepak damodaran" <[email-masked]>, "con loc" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, October 31, 2020 3:01:14 PM 
Subject: RE: Return Issue - 9797599918 

Hi, 

Its processed done. 

	

RMA 

Number 	

Customer Order 	

Return Date 	

Receipt Date 	

Item Id 	

Item Description 	

Concept 	

Expected 

Qty 	

Received 

Qty 

43320270 	

9797599918 	

17-Aug-2020 	

10-Oct-2020 	

162502987 	

NIGHT DRESS 	

3 	

1 	

1 

Thanks & Regards, 

Eugene Ocoy 

E-COM CONLOC 
Landmark Group, Jebel Ali Industrial Area 1, 
Dubai, United Arab Emirates P.O. Box 24570 
Tel:+971 4 809 4861 Mob:+971 506983147 

Email: [email-masked] 

Shop online at: http:\\www.landmarkshops.com\shoemart 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, October 31, 2020 1:10 PM 
To: Mohd Imran <[email-masked]> 
Cc: Eugene Ocoy <[email-masked]>; Deepak Damodaran <[email-masked]>; Con Loc <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Return Issue - 9797599918 

External email sender, please take precaution. 

Hi Imran, 

Kindly advise if any update on below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Eugene ocoy" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] >, "con loc" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 22, 2020 1:52:49 PM 
Subject: RE: Return Issue - 9797599918 

Hi [ mailto:[email-masked] | 
@Eugene Ocoy ] [ mailto:[email-masked] | 
@Deepak Damodaran ] [ mailto:[email-masked] | 
@Con Loc ] , 

Can we help customer in below case, as he returned wrong item by mistake. 

Order number: 9797599918 

AWB: RP0817001562 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 22, 2020 12:20 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Return Issue - 9797599918 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 9797599918 

AWB: RP0817001562 

As per the tracking this has been delivered to the warehouse however, customer is claiming that they returned a different brand product mistakenly instead of the item that they had to return for this order. They are requesting us to return the item that sent to us mistakenly. 

We raised the same to WH under Child ticket: 1544254 and they asked LMG to check this and they asked warehouse to check at conloc directly as the item was returned to us back in August. No update on this since last 8 days. The recent update was from Vaibhav. 

We request you to please advise and assist in closing this case. Thank you for your help! 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com