Subject: Re: Refund issue case ID: 1519870
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, malik ismail <[email-masked]>, Seeta Seeta <[email-masked]>, Ammar Asif <[email-masked]>
Date: Sat, 31 Oct 2020 02:58:16 -0700 (MST)

Hi Team, 

Please advise if any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ammar Asif" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, October 11, 2020 12:02:45 PM 
Subject: RE: Refund issue case ID: 1519870 

Hi Fauzan , 

Noted. 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Saturday, October 10, 2020 7:47 AM 
To: Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Ammar Asif <[email-masked]>; Apoorv Joshi <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Refund issue case ID: 1519870 
Importance: High 

External email sender, please take precaution. 

Hi Malik, 

Please find the bank details of the order # 

Account holder name: Issa Ali Ahmed Al-Sultan 

Bank name: Riyadh 

Branch name: Mubarraz 

Account number: 3050908119940 

IBAN Number: SA2820000003050908119940 

Account type: Current 

Regards, 

Fauzan 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 1 October, 2020 13:37:22 
Subject: refund issue case ID: 1519870 

Problem Statement: Refund Not Processed 

Order Date : May 7, 2020 

Order ID: 6489737318 

Tracking ID: S001261278182 

Assistance Required: Need refund for customer. 

Issue Description: customer says that he did not receive the refund as shakeeb also confirm the same 

here is the customer's bank detail: 

Account holder name: Issa Ali Ahmed Al-Sultan 

Bank name: Riyadh 

Branch name: Mubarraz 

Account number: 3050908119940 

IBAN Number: SA2820000003050908119940 

Account type: Current 

please do needful. 

Regards, 

CS Team Ammar Asif 

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