Subject: Re: Refund not processed - 6223923752
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 31 Oct 2020 02:42:11 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case on priority. Customer threatening for MOC and no update on Child Ticket: 1566552 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, October 22, 2020 6:26:47 AM 
Subject: Refund not processed - 6223923752 

Dear Team, 

Problem Statement: Refund not processed 
Order Date : 14 Sep 2020 
Order ID: 6223923752 
Return Tracking ID: 46178653522 
RMA: 24147403 
Assistance Required: Kindly process refund 

Issue Description: The Aramex team has confirmed that the items were returned under AWB 46178653522 on Sep 21. 

Kindly assist. Child ticket is pending since Oct 08. 

Regards, 
Nikhil.