Subject: Re: Refund rejected transaction 6491016746
From: Mohammad Musaed <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sat, 31 Oct 2020 02:35:34 -0700 (MST)

any update 

From: "Mohammad Musaed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, October 21, 2020 9:41:02 PM 
Subject: Re: Refund rejected transaction 6491016746 

The customer came again and told us he contact with bank there is no amount refunded 

From: "Mohd Imran" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Wednesday, October 21, 2020 5:12:38 PM 
Subject: RE: Refund rejected transaction 6491016746 

Hi Seeta, 

Please share RRN # 013816260084 with customer. 

He need to co-ordinate with his banks 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, October 21, 2020 2:51 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Musaed <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund rejected transaction 6491016746 

External email sender, please take precaution. 

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 21, 2020 3:07:56 PM 
Subject: Refund rejected transaction 6491016746 

Hi Team, 

Order Number :6491016746 

RMA: 33824868 

amount :340 sar 

The order has been returned to warehouse on 02/06/20 and the refund has been processed but rejected many times 

we check with jira team we informed the same and the said check with bank 

the customer complained to high authority and provide us the bank statement it will be attached kindly check with the concerned team and process the refund . 

Regards, 

Tawfik 

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