Subject: Fwd: Order not Shipped - 9604148409
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sat, 31 Oct 2020 02:32:43 -0700 (MST)

Dear Team, 

Kindly assist with the refund. 

Regards, 
Nikhil. 

From: "Mohd Imran" <[email-masked]> 
To: "Con Loc" <[email-masked]>, "Deepak Damodaran" <[email-masked]>, "Eugene Ocoy" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Vishwajeet Singh" <[email-masked]>, "Shatakshi Pandey" <[email-masked]> 
Sent: Tuesday, October 27, 2020 5:37:08 PM 
Subject: RE: Order not Shipped - 9604148409 

Hi [ mailto:[email-masked] | 
@Con Loc ] [ mailto:[email-masked] | 
@Deepak Damodaran ] [ mailto:[email-masked] | 
@Eugene Ocoy ] , 

Please share the handover sheet to courier for below order. 

Order: 9604148409 

Tracking ID: SD000083072 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Vishwajeet Singh <[email-masked]> 
Sent: Tuesday, October 27, 2020 4:03 PM 
To: Mohd Imran <[email-masked]>; Shatakshi Pandey <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Order not Shipped - 9604148409 

Hi [ mailto:[email-masked] | 
@Mohd Imran ] , 

These type of cases can’t be marked as NDR if we will mark it as RTO than RMA will get generated & it will reflect as Open. 

Kindly ask WH team to share the handover proof so that we can take up with courier team. 

Regards, 

VJ 

Supply Chain || Landmark Group 

Landmark Tower, 18 th Floor , Dubai Marina 

UAE M +971-585429874 

UAE P +971-45174259 

KSA M +966-596014307 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 27, 2020 3:28 PM 
To: Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] >; Vishwajeet Singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Order not Shipped - 9604148409 
Importance: High 

Hi Shatakshi/Vishwajeet, 

The WH team confirmed that the order was shipped on Sep 22 but as per the online tracking the shipment was never collected by Shipa and now they have cancelled the order due to Aging (PFA). 

Please get this marked as NDR on fareye to process refund. 

Order: 9604148409 

Tracking ID: SD000083072 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 27, 2020 4:22 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order not Shipped - 9604148409 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on the below case, 

Regards, 

Fauzan 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 22, 2020 12:58:55 AM 
Subject: Order not Shipped - 9604148409 

Dear Team, 

The customer came to us on Sep 29, and on Oct 03 raised a child ticket 1548283. The WH team confirmed that the order was shipped on Sep 22 but as per the online tracking the shipment was never collected by Shipa and now they have cancelled the order due to Aging (PFA). 

Order: 9604148409 

Tracking ID: SD000083072 

Kindly assist with the refund. 

Regards, 

Nikhil. 

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