Subject: RE: Return Issue - 9797599918
From: Eugene Ocoy <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Deepak Damodaran <[email-masked]>, Con Loc <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 31 Oct 2020 09:31:14 +0000

Hi,

Its processed done.

RMA
Number
Customer Order
Return Date
Receipt Date
Item Id
Item Description
Concept
Expected
Qty
Received
Qty
43320270
9797599918
17-Aug-2020
10-Oct-2020
162502987
NIGHT DRESS
3
1
1

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, October 31, 2020 1:10 PM
To: Mohd Imran <[email-masked]>
Cc: Eugene Ocoy <[email-masked]>; Deepak Damodaran <[email-masked]>; Con Loc <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Return Issue - 9797599918

External email sender, please take precaution.
Hi Imran,

Kindly advise if any update on below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Eugene ocoy" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>, "con loc" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 1:52:49 PM
Subject: RE: Return Issue - 9797599918

Hi @Eugene Ocoy<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]> @Con Loc<mailto:[email-masked]>,

Can we help customer in below case, as he returned wrong item by mistake.

Order number: 9797599918
AWB: RP0817001562

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 12:20 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: Return Issue - 9797599918

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9797599918
AWB: RP0817001562

As per the tracking this has been delivered to the warehouse however, customer is claiming that they returned a different brand product mistakenly instead of the item that they had to return for this order. They are requesting us to return the item that sent to us mistakenly.

We raised the same to WH under Child ticket: 1544254 and they asked LMG to check this and they asked warehouse to check at conloc directly as the item was returned to us back in August. No update on this since last 8 days. The recent update was from Vaibhav.

We request you to please advise and assist in closing this case. Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#1544254] - Return Wrong item to Courier team
From: Eugene Ocoy <[email-masked]>
To: Babyshop <[email-masked]>
Cc: Deepak Damodaran <[email-masked]>
Date: Tue, 27 Oct 2020 13:41:52 +0000

Hi

Its processed done

RMA

Number

Customer Order

Return Date

Receipt Date

Item Id

Item Description

Concept

Expected

Qty

Received

Qty

43320270

9797599918

17-Aug-2020

10-Oct-2020

162502987

NIGHT DRESS

3

1

1

Thanks & Regards,

Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147

Email: [email-masked]

Shop online at: http:\\www.landmarkshops.com\shoemart

From: Babyshop <[email-masked]>
Sent: Tuesday, October 27, 2020 3:48 PM
To: Eugene Ocoy <[email-masked]>
Subject: Fwd: [#1544254] - Return Wrong item to Courier team

External email sender, please take precaution.

Please take a look at ticket #1544254<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1544254&data=04%7C01%7Ceugene.ocoy%40landmarkgroup.com%7C68cf7e36d33e4f2b011308d87a6e26ad%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637393961612836007%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=gzyeG4cX8RH7aoE9f0S5HgV7ebsqFrtChfCJIxdVkQM%3D&reserved=0> raised by Shivani Rani ([email-masked]<mailto:[email-masked]>).

Hi Eugene,

Please update.

Thanks & Regards,

Deepak D

   On Fri, 2 Oct at 1:23 PM , Shivani Rani <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Team,

   Problem Statement: Wrong item returned

   Order Date: Aug 15, 2020
   Order ID: 9797599918
   RMA: 43320270
   Tracking ID: RP0817001562

   Assistance Required: Need urgent item

   Issue Description: The customer reported that she returned the wrong item to the courier team which was already delivered and refund has been processed for the same.

   The item which she wanted to return is #162502987 - - Set of 2 - Printed Sleep Dress with Round Neck and Short Sleeves but she returned the item from any other clothing brand.

   Now, she is wants to return this item and want to return the correct one.

   Please check and advice what we can do in this case.

   Thank you for your help

   Regards,
   CS Team Shivani Rani

   1544254:1125156