Subject: RE: Refund Not Processed
From: Akshay Berry <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 31 Oct 2020 09:22:01 +0000

Hi @Fauzan<mailto:[email-masked]>,

As per below screenshot we have received 6 items instead of 7.

Please confirm with the customer how many items were returned. If customer says 6 please delete the RMA and recreate it and update the old rma as reference and if customer claims all 7 then raise JIRA to process refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, October 31, 2020 8:40 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Not Processed
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6222826785

Kindly assist us to process the below RMA (24147363) with value (255.04) as it has been returned to Conloc under AWB: 46178401183 on 22 Sep 2020 . And we are not getting any updated from child ticket.

Regards,
Fauzan

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 11:04:22 AM
Subject: Refund Not Processed

Hi Team

Problem Statement: Refund Not Processed

Order Date: Sep 9, 2020
Order ID:6222826785
Tracking ID:46178401183
RMA:24147363

Assistance Required: Need refund for customer.

Issue Description: As per the Aramex website the return items has been returned to WH on 22 Sep 2020 and till now the RMA not processed kindly check and process the RMA asap and

Regards
Abdulqader

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