Subject: Fwd: Customer complaining that for Order ID 6202797609, he was charged twice
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sat, 31 Oct 2020 02:07:28 -0700 (MST)

Dear Team, 

Kindly do the follow up for this one. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, October 24, 2020 2:48:33 AM 
Subject: Fwd: Customer complaining that for Order ID 6202797609, he was charged twice 

Dear Team, 

Kindly do the follow up for this one. 

Regards, 
Nikhil. 

From: "Malik Ismail" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Mohammed Athar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Tuesday, 13 October, 2020 14:57:29 
Subject: RE: Customer complaining that for Order ID 6202797609, he was charged twice 

Hi Seeta , 

Noted. 

From: Seeta Seeta <[email-masked]> 
Sent: Friday, October 9, 2020 5:01 PM 
To: Malik Ismail <[email-masked]> 
Cc: Mohammed Athar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Customer complaining that for Order ID 6202797609, he was charged twice 

External email sender, please take precaution. 

Hi Malik, 

Below are the customer's details: 

Name: KHAN AFZAL 
Bank: SABB 
Branch: Makkah Road 
Account: 026371526001 
IBAN: SA3545000000026371526001 
Type of account: Current 

Thanks & Regards, 
Seeta Kunwar 

From: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 7, 2020 8:00:04 PM 
Subject: RE: Customer complaining that for Order ID 6202797609, he was charged twice 

Thanks Athar. 

[ mailto:[email-masked] | @Fauzan  Ahmad . Musalman ] – please update correct IBAN as below incomplete. 

From: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 7, 2020 11:34 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer complaining that for Order ID 6202797609, he was charged twice 

	

Date 	

HijraDate 	

Time 	

Description 	

Remarks 	

Credit 

28/06/2020 	

07/11/1441 	

04:33 	

Merchant Payment 	

P1000000000004754703/TT5RTGU1593351053063 Payment 	

1,919.68 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 7, 2020 10:32 AM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer complaining that for Order ID 6202797609, he was charged twice 

Hi Athar, 

Tnx ID P1000000000004754703 

Date : 28-06-2020 

Amount SAR 1950.40 

From: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 7, 2020 11:10 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer complaining that for Order ID 6202797609, he was charged twice 

Hi Malik, 

It’s a SADAD transaction for order id 6202797606, please provide the Transaction Id to check & confirm you at the earliest. 

Thanks & Regards, 

Athar Mohammed, 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 7, 2020 10:07 AM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer complaining that for Order ID 6202797609, he was charged twice 

Hi Athar, 

Please confirm if amount received at company statement. 

Order ID 6202797606 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 7, 2020 5:41 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Customer complaining that for Order ID 6202797609, he was charged twice 
Importance: High 

External email sender, please take precaution. 

Hi Malik, 

Kindly assist us in below case. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 7 October, 2020 03:11:39 
Subject: Customer complaining that for Order ID 6202797609, he was charged twice 

Hi Team, 

With regards to Order ID 6202797609, the customer is complaining that he was charged twice for the order, once from Sadad and the other by card. The card order was placed successfully under the above mentioned order number. But, the SADAD payment was not placed and his account was debited. 

The transaction ID for SADAD is P1000000000004754703 and the customer's bank account details are: 

Name: KHAN AFZAL 

Bank: SABB 

Branch: Makkah Road 

Account: 026371526001 

IBAN: SA35450000000263715260 

Type of account: Current 

Kindly assist. 

Regards, 

Nikhil. 

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