Subject: Re: Arabic Language Test - MUHAMMED UVAIS
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Sat, 31 Oct 2020 00:33:12 -0700 (MST)

Hi Harpreet, 

My evaluation for his written is 6/10 
Please note that I tried to call the candidate several times but could not reach out to him. 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Tuesday, October 27, 2020 11:11:49 AM 
Subject: Fwd: Arabic Language Test - MUHAMMED UVAIS 

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Oct, 2020, at 21:23, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	MUHAMMED UVAIS / (+91) 8606668491 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will begin my speaking saying sorry for interruption, and will reply by the words "it is first time in our experience, and there may be technical error in dealing with, and we will check and will compensate if any lose you faced." Also, I wont let the company to have such mistakes as I follow the orders as I can. My talking tone will be more tender that will help to decrease the customer anger. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Muhammed Uvais, working with a translation company for two years, dealing customers and translating documents from and into Arabic and English. I completed my PG in English language and literature form Annamalai University, Tamil Nadu, India, same time I completed my PG in Modern Arabic from KKHM Islamic and Arts College Valanchery, member of world islamic universities league. completed my Degree in English language and literature from Calicut University, Kerala, India. I have worked as Arabic language instructor for three years in KKHM Islamic college and Malik Deenar Islmic College, Talangara affiliated to Darul Huda Islamic University. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق بين الخدمة الجيدة و الممتازة هو ان الخدمة الجيدة أن يوفر جميع ما طلب العميل من الشركة في الوقت المحدد. اما الخدمة الممتازة هو ان يوفر جميع ما يحتاج العميل مما تقدر الشركة عليه بدون ان يطلب العميل لنا. هذا يحتاج إلى خبرة و وعاء دائم و دؤوب 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	خبرة سنتين في المعاملة مع العملاء بشكل جيد 
صاحب الفكر في تحسين معاملة العميل على ضوء الخبرات على أني عميل من شركة مختلفة 
الخبرة في اللغة العربية و الانجليزية خصوصا في التكلم 
الخبرة في تدريس اللغة العربية و الانجليزية التي تساعدني في معاملة العميل 
الامل لأن أشارك في نجاح شركتكم الموقرة و انا افهم شركتكم احد سائد الشركات 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	حظيت بزيارة اسطنبول احد المدائن العالمية المشهورة في سنة 2014، هي تقع في آسيا و اوربا و اروع منظر فيها الذي تعلق ذكرها في ذكائي إلى الآن هي أيا صوفيا المشهورة اثر امبراطورية الينزنتين و حجمها يعجب المشاهدين لقدمها وهي أكيد تستحق ان تضاف إلى العجائب الدنيوية و آخر هو خليج البوسفرس و الجسر الذي هو احد اروع الابداعات الانسانية وهذا الجسر المسمى بجسر محمد الفاتح بني جسرا معلقا بالحديد و طولها يبلغ فوق واحد كيلو ميتر, و فيها آثار قيمة مثل مقبرة احد اصحاب النبي محمد صلى الله عليه وسلم المسمى بأبي أيوب الأنصاري رضي الله عنه , مقبرة محمد الفاتح، و مدينة اسطنبول مركز الحضارات المتنوعة و الثقافات المختلفة. قمت فيها يوما واحدا فقط.