Subject: Re: Refund return Process 6222222644
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Musaed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 31 Oct 2020 00:12:03 -0700 (MST)

Hi Team, 

Please assist on the below case, the items that customer returned to the store have not been refunded. There is no RMA for the same on hybris and the items are not reflecting in the Refund creation window either. 

Please find attached the store return receipt that customer received after returning the following items: 
162382143 - - Textured Reflective Shorts with Pocket Detail and Drawstring 
162632780 - - Full Length Anti-Pilling Jog Pants with Side Pockets and Drawstring 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Musaed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, October 27, 2020 10:23:42 AM 
Subject: Refund return Process 6222222644 

Hi Team, 

Subject : Refund Process 

Problem Statement – Refund Issue 
Order No :6222222644 
As we can see the customer returned 2 items and received receipt from the store but there is no RMA. 
and he visited the store many times . 
No Of The Returned Items = 2 
Assistance Required – Need Refund Initiation 

Please check on this and initiate the refund ASAP. 

Warm Regards, 
Tawfik