Subject: Re: Arabic Language Test - Mohd Salman
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Fri, 30 Oct 2020 23:05:35 -0700 (MST)

Hi Harpreet, 

Written 7.5/10 
Spoken 7/10 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Friday, 30 October, 2020 11:59:27 
Subject: Fwd: Arabic Language Test - Mohd Salman 

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 29 Oct, 2020, at 22:20, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mohd Salman / (91) 9718351361 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	When I realise my mistake to enter the address correctly first I will apologize to my customer and will ask him to wait some more if he can. 
And I will send him pizza by other delivery man and cancel the one which has been registered with wrong address. 
And I he will not agree to wait I will cancel the order. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Mohd Salman, I belong from New Delhi, India 
I have completed my arabic and urdu studies from jamia islamia sanabil,New Delhi. 
I am certified with Diploma in modern Arabic and translation form Jamia millia Islamia, New Delhi. 
I have worked in a medical tourism company for 2 years as an Arabic Translator. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق بين الخدمة الجيدة و الخدمة الممتازة للزبائن هي أن الخدمة الجيدة هي التي توفر للزبائن ما يحتاجون إليه من الخدمة على الفور و اما الخدمة الممتازة هي التي تزرع الحب و الثقة لدي الزبائن لا يمكن الثاني الا بإنشاء الصفة العالية في المنتجات و الجودة في توفيرها للزبائن. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	الشي الذي يجعلني أن تختارين الشركة من بين الآخرين هي أني لدي خبرة للتعامل مع الزبائن حيث عملت لمدة ٢ سنة في شركة للسياحة الطبية و لدي صبر جميل عند التعامل مع الزبائن كما اعلم كيف يرضي الزبون لاستخدام منتجاتنا. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	سافرت إلى دولة قطر في عام ٢٠١٦ كأحد مشارك من مجموعة هندية في المناظرة العالمية و مكثت هناك لمدة ٥ أيام في فندق ٥ نجوم اسمه ماريوت الواقع في قلب دوحة 
تمنعنا هناك كثير و تجربنا في اللغة العربية و مختلف لهجاتها.