Subject: RE: KNET Deduction - 1558726
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustafa Chakki <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>
Date: Sat, 31 Oct 2020 05:13:40 +0000

@Mustafa Chakki<mailto:[email-masked]>

For  urgent action please

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, October 30, 2020 8:19 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>; Mustafa Chakki <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>
Subject: Re: KNET Deduction - 1558726

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 October, 2020 18:10:25
Subject: KNET Deduction - 1558726

Hi Mustafa,

Kindly assist with investigating the following charges: KWD 2.50. Transaction ID: 025111025997. Please also find attached the Bank Statement for the same. No order found for this amount in customer history. Their email address is [email-masked]<mailto:[email-masked]>.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 9, 2020 12:47:17 PM
Subject: On Validation Cancelled Pending "8201996220"

Hi Team

Problem Statement: On Validation Cancelled Pending

Ticket id: 1465921

Customer Email ID: [email-masked]<mailto:[email-masked]>

Order ID: 8201996220<callto:8395033202>
Order Date: Sep 7, 2020
Order Status: ON_VALIDATION_CANCELLED
Display Order Status: Pending

Total Price: KWD 3.96 & KWD 2.50

Issue Description: The payment has been done but the order was stuck on validation. There is no amount captured with us. there has been 2 deduction, one for KWD 3.96 and one for KWD 2.50. But it seems no payment has been successful.

Bank Statement Link: https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/ae021927631fe656615fb08888882093cc803a91/1aa10525066c183b1d1cc2293e4d91b2eb1f10e5/c5e207b053a06483f867cecd17b4d3a0747b2388<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffbots-attachment-messages.s3.amazonaws.com%2Fcdcd337929ee25d8357c36adf8237220ecb7f988%2F791df5f629c0844038094d68ae5f15ce7262071d%2Fae021927631fe656615fb08888882093cc803a91%2F1aa10525066c183b1d1cc2293e4d91b2eb1f10e5%2Fc5e207b053a06483f867cecd17b4d3a0747b2388&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ced33c2d2b0a84cf010c908d87cef97ad%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637396715902052662%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yW4OaHsU9%2FcHYp4o6U5MBXNEhqjmabL7h41Gl%2B1s2ys%3D&reserved=0>

PFA the bank statement shared by the customer.

Assistance required: We request you to look into this and close the issue.

Best Regards,
Abhishek Sisodia

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