Subject: RE: Refund Not Processed// 6227484734
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shatakshi Pandey <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Ksaconloc Returns <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 31 Oct 2020 05:00:44 +0000

@Shatakshi Pandey<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]> @Ksaconloc Returns<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]>

Please close the return and action ticket ID 1607991

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, October 31, 2020 6:57 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Not Processed// 6227484734
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6227484734

Kindly assist us to process the below RMA (1000029157 ) as it has been retuned to Conloc under AWB: 46284334320 on 07 Oct 2020. And we are not getting any updated from child ticket.

Regards,
Fauzan

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 4:47:43 AM
Subject: Refund Not Processed// 6227484734

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 26-Sep-2020
Order ID: 6227484734
Return Tracking ID: 46284334320
Assistance Required: To process the refund.

Issue Description: The customer raised a return request for one item which has been delivered to warehouse on 07 Oct 2020 but according to the hybris the status still showing PICKUP_SCHEDULED
, So we request you to check under RMA 1000029157 so that the refund will be processed asap.

Note: Child ticket created and the updated on the sheet.

Regards,
Algaily.

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