Subject: Refund to be process(6221627904)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 30 Oct 2020 21:44:55 -0700 (MST)

Hi Team, 

With reference to order ID: 6221627904 
Return Tracking ID: 46178241885 
RMA 24135532 
RMA Value: SAR170 

Customer raised a return request for 02 item and as per customer she handed over all 02 items to the courier team and as per the courier team they delivered the items to the warehouse on Sep 21, 2020. But according to the hybris the refund has been not processed for 02 items. 

Kindly assist us to process the RMA. 

Regards, 
Fauzan 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, October 24, 2020 12:12:02 PM 
Subject: Refund to be process(6221627904) 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Sep 05, 2020 
Order ID: 6221627904 
Return Tracking ID: 46178241885 
Assistance Required: Need Urgent refund 

Issue Description: Customer raised a return request for 02 item and as per customer she handed over all 02 items to the courier team and as per the courier team they delivered the items to the warehouse on Sep 21, 2020. 

But according to the hybris the refund has been not processed for 02 items, So we request you to check under RMA 24135532 how many item has been received in our warehouse. 

Regards, 
Abhishek Borgaonkar