Subject: Re: Status shows RTO / Refund 6233026887
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 30 Oct 2020 21:33:05 -0700 (MST)

Hi Team, 

Order Date: Oct 14, 2020 
Order ID: 6233026887 
Tracking ID: CRDSAL0080255320 

The order has been marked as RTO on 27 October, 2020, however the status has not been updated on hybris and the refund has not been initiated. 
Please assist in order to close the issue ASAP. 

Regards 
Shakeeb 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, October 29, 2020 5:59:50 PM 
Subject: Status shows RTO / 6233026887 

Hi Team, 

The customer has placed his order on Oct 14, 2020 and as per the tracking number the status shows RTO. 

So we request you please do the needful and help us to resolve the case as soon as possible. 

Order Date: Oct 14, 2020 
Order ID: 6233026887 
Tracking ID: CRDSAL0080255320 

Ticket number - 1626992 

We are looking forward to your reply. 

Regards 
Rehan