Subject: Re: Amount Deducted Twice // 6200328266
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 30 Oct 2020 20:31:24 -0700 (MST)

Hi Ebrahim, 

Please note that for any case of double deduction in KSA, first we have to ask customer to raise an objection request against the deduction through his bank, ( تقديم طلب اعتراض على عملية الخصم) and share the transaction IDs for the first and second deduction. then share that case with the all details. 

Regards, 
Fauzan 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, October 31, 2020 12:00:12 AM 
Subject: Amount Deducted Twice // 6200328266 

Hi Team, 

With reference to the order number: [ callto:6205560970 | 6200328266 ] 
Customer's email: [email-masked] 

The customer is claiming that the amount has been deducted twice, and shared with us the proof PFA. 

Need your assistance. 
Please refund if the amount has been deducted . 

Regards 
Ebrahim Hageb