Subject: Refund Not Processed//Order ID: 6223370042
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 30 Oct 2020 20:17:28 -0700 (MST)

Hi Team, 

With reference to order # 6223370042 

Kindly assist us to process the below RMA ( 1000011215 ) with value ( SAR 126.9 ) as it has been returned to Conloc under AWB: RP09231000346 on Oct 5, 2020 . And we are not getting any updated from child ticket. 

Regards, 
Fauzan 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, October 23, 2020 11:10:26 PM 
Subject: Refund Not Processed//Order ID: 6223370042 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Sep 12, 2020 
Order ID: 6223370042 
Tracking ID: RP09231000346 
RMA: 1000011215 

Assistance Required: Need refund for customer. 

Issue Description: As per the Fareye website the return items has been returned to WH on Oct 5, 2020 and till now the RMA not processed kindly check and process the RMA asap and update us. 

Regards, 
Ebrahim Hageb