Subject: Missing Shipment / Refund approval//Order ID: 6234988244
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 30 Oct 2020 13:41:52 -0700 (MST)

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Oct 22, 2020 
Order ID: [ callto:6227080866 | 6234988244 ] 
Tracking ID: 46289508495 
Total Price : 10 
Concept: BABYSHOP 
Issue Description: Customer placed order for 7 items but as per the customer she has only received 6 items, Under the consignment details we can see that all 7 items has been shipped from our side. 

The missing item is 162398853 - - Juniors Printed Cap (quantity 1) 

Case history : The customer reached out to us on Oct 29, 2020 . 

Customer's History : the customer is with us since Oct 22, 2020 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb