Subject: Re: Amount Deduction / [email-masked]
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>, Harish Thakor <[email-masked]>, Mustafa Chakki <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Rehan Khan <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, anju john <[email-masked]>
Date: Fri, 30 Oct 2020 08:38:56 -0700 (MST)

Hi Team, 

Please assist in closing the below case. Case pending since almost 2 months and no update. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Rehan Khan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "anju john" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 23 October, 2020 10:54:52 
Subject: Re: Amount Deduction / [email-masked] 

Hi Mustafa/Harish, 

Please assist on the below case on priority. This case is pending from long and customer is threatening for Consumer rights. Also, they have confirmed the transaction is through KNET. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Rehan Khan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "anju john" <[email-masked]>, "Harish Thakor" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 10 October, 2020 09:35:25 
Subject: Amount Deduction / [email-masked] 

Hi Rashid, 

Kindly assist us on the below case. 

Regards, 
Fauzan 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 17 September, 2020 11:52:34 
Subject: Amount Deduction / [email-masked] 

Hi Team, 

Customer said the amount has been deducted from his account but the order has not been placed successfully. We've checked with his email ID but did not find any details regarding this deduction. 

Customer share with us his bank statement and transaction ID so please do the needful. 

Email ID - [email-masked] 
Amount: 71.200 KWD 
Date: 07-09-2020 
Ticket number - 1465490 

We are looking forward to your reply. 

Regards 
Rehan