Subject: Re: POD
From: Seeta Seeta <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Abdulqader Ahmed <[email-masked]>
Date: Fri, 30 Oct 2020 05:59:26 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 17 October, 2020 14:08:02 
Subject: POD 

Hi Team 
​ 
Problem Statement : Refund approval. 

Ticket id : 1543695 
Order Date :Sep 29, 2020 
Order ID: 6228644192 
Tracking id: S002421885806 

Total Price : SAR245.00 

Issue Description : The Customer placed the order on Sep 29, 2020 and the order was marked as "DELIVERED" and the customer confirmed that he did not received because of the wrong number it so i have raised to shipa for POD has been sent to us said is delivered . However till now the order not delivered to customer as per to the customer. 

Case history : The customer reached out to us on 07 of Oct . 

Customer's history : The customer is having 1 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help! 

Best Regards, 
Abdulqader