Subject: Refund Approval - 6482713673
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, abdulqader ahmed <[email-masked]>
Date: Fri, 30 Oct 2020 05:45:57 -0700 (MST)

Hi Jessie, 

Problem Statement: Missing Item/Refund Assistance 

Ticket ID: 1457532 
Child Ticket: 1589162 
Order Number: 6482713673 
Order Date: Apr 16, 2020 
AWB: 45766260083 
Missing Item: 161679751 - - Cambrass Printed Moses Basket with Frill Detail 
Order Value: SAR 1,151 
Issue Description: Customer reported missing item in their order, the item mentioned above. However, the total value of this item is SAR 599 so we raised a Child ticket to confirm whether the item was shipped or not but no response on the same. Customer has checked the package again and has confirmed they did not receive this item. 

Missing item refund value: SAR 599 

Case History: Customer contacted us and reported that they did not receive the above mentioned item. Customer was asked to check the consignment again and did confirm not receiving this item again. We have raised a Child ticket to confirm if the item was sent but no response on the same in 2 months. 

Customer is waiting for their refund and wants the same to be processed on priority. Asking for refund approval directly as the item value is over SAR 100 and is pending from a long time. 

Customer History: Customer is shopping with us since April 2020 and has a total of 3 completed orders with us with a total value of SAR 1663. Customer has no previous/similar complaint. 

Assistance Required: Requesting you to please assist in getting a refund approval for this missing item so we can close this case. 

Thank you for your help! 

Regards, 
Apoorv