Subject: Order Status Updation - 6225734385
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, hemyar nasser <[email-masked]>
Date: Fri, 30 Oct 2020 04:38:46 -0700 (MST)

Hi Team, 

With reference to the order number: 6225734385 
AWB: S002376025892 

Order is NDR as per the tracking but the order status is showing delivered. Please assist in marking this order as NDR so the customer can receive their refund. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 17 October, 2020 04:29:42 
Subject: Refund 

Hi team 

Problem Statement: Refund. 
Order Created: Sep 20, 2020 
Order Number: 6225734385 
Tracking ID: S002376025892 
Assistance Required: Need urgent investigation and Refund . 

Issue Description: the customer is complaining about late refund. he said he received the order in bad condition and then he contacted customer service and they told him to return the order with the delivery guy so he gave the order to the delivery guy.. there is no return request in hypres and the order status in hypres is delivered. 
Please check and do the needful. 

Regards 
Hemyar.