Subject: Fwd: Arabic Language Test - Abu Sufian
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Niren Dsouza <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 30 Oct 2020 04:29:37 -0700 (MST)

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 30 Oct, 2020, at 00:27, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Abu Sufian / (91) 8447671290 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I would like to say him sorry for inconvenience sir, really I regretted for calling me back, please give me few minutes you would get your pizza in your home. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Abu sufian from Pehlwan chawak, Batla House,New Delhi.I have a diploma in modern Arabic language and translation from Jamia Millia Islamia,and have a diploma in computer and Urdu from NCPUL, apart from I have more than 1year experience in MajcoHealth.com as Arabic translator and interpreter. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق بين الخدمة الجيدة و الخدمة الرائعة 
إن كان العميل راضيا ولم يكن مطمئنا من توفير الخدمة فهي الخدمة الجيدة و إن كان العميل راضيا و مطمئنا من توفير الخدمة فهي الخدمة الرائعة. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	.أن تكون مهارات الاتصال الجيدة 
.معرفة اللغة التي يريد العميل التحدث به 
.يجب أن يكون أسلوب التحدث رسميًا 
.يجب أن يكون الرد مسرورا 
.أهم شيء هو التحدث معه بثقة 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	كنت ذهبت إلى مدينة ممبائ بزيارتها ، وهي مدينة شهيرة وجميلة في الهند ،وقبل الذهاب إليها كنت مشتاقا لزيارة فندق تاج ومشاهدة البحر حيثما وقعت بواب الهند ، واذا وصلت هذه المدينة المبتهجة لم أعبر كم أكون مسرورا ، على كل حال شاهدت فندق تاج، بناء تاريخي وبواب الهند الذي يقابله ،وحاجي علي الذي وقع في شاطئ البحر. وأصبحت مسرورا جدا