Subject: Order Cancellation - 6228829672
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Fri, 30 Oct 2020 03:43:45 -0700 (MST)

Hi Team, 

With reference to the order number: 6228829672 
Store Code: Max - 60355 

Order placed on Sep 30, 2020 and there are no consignment details still. We checked with WH under the following child tiket 1584892 and have been advised that order is stuck due to a technical issue. They have asked to cancel the order. 

Customer also no longer wish to receive this order. Please assist in cancelling the order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, October 23, 2020 2:57:56 PM 
Subject: Click & Collect Refund 

Hi Team, 

Problem Statement: Order confirmation 
Order: 6228829672 
Ticket: 1580629 

Issue description: The customer placed the order on Sep 30, 2020, and till now he has not been informed to collect the order, so we have esclated to WH to confirm if the order available at the store. 
WH reply as "Please process a refund for this order as warehouse has not delivered this order to the store due to technical issues" 

kindly check and advise 

Regards,