Subject: Re: Knet on validation / Ticket id 1470903
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Mustafa Chakki <[email-masked]>, Seeta Seeta <[email-masked]>, Akshay Berry <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Harish Thakor <[email-masked]>, anju john <[email-masked]>
Date: Fri, 30 Oct 2020 02:28:56 -0700 (MST)

Hi Team, 

Please assist in getting the below case closed. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Harish Thakor" <[email-masked]>, "anju john" <[email-masked]> 
Sent: Tuesday, 13 October, 2020 18:10:19 
Subject: Re: Knet on validation / Ticket id 1470903 

Hi Mustafa, 

Please find the attachment for the deduction. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mustafa Chakki" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Harish Thakor" <[email-masked]>, "anju john" <[email-masked]> 
Sent: Tuesday, October 13, 2020 6:05:30 PM 
Subject: RE: Knet on validation / Ticket id 1470903 

There are no transactio details attached with the mail. I tried it with the ticket no. 

But there is no ticket on hybris for this one. Please provide the transaction details for the refund to be processed. 

Regards, 

MUSTAFA CHAKKI 

Assitant –Accounts & Finance 

[ mailto:[email-masked] | [email-masked] ] 

From: Akshay Berry <[email-masked]> 
Sent: Tuesday, October 13, 2020 2:40 PM 
To: seeta.seeta <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Mustafa Chakki <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]> 
Subject: RE: Knet on validation / Ticket id 1470903 

[ mailto:[email-masked] | @Mustafa Chakki ] [ mailto:[email-masked] | 
@Rashid Gafoor  Kaskar ] Reminder. 

Confirm if this is done. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Akshay Berry 
Sent: Sunday, October 11, 2020 6:40 PM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Knet on validation / Ticket id 1470903 

[ mailto:[email-masked] | @Mustafa Chakki ] Could you please assist and process refund. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 16, 2020 1:32 PM 
To: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Knet on validation 

External email sender, please take precaution. 

Hi Rashid, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 16 September, 2020 12:25:21 
Subject: Knet on validation 

Hi Team, 

Customer has made two order Sep 08, 2020. However, the payment failed but the amount has been debited twice to the customer account. As per the hybris there no order details for the Sep 08, 2020. 

Transaction id shared by the customer has been attached for deduction of the amount 

Customer Name: Rawan magdy 

Customer contact number : +96566416937 

Customer Email id: [ mailto:[email-masked] | [email-masked] ] 

Kindly check and advise for the further process. 

Regards, 

Abhishek Borgaonkar 

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