Subject: RE: Refund Not Processed// 6224184105
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ksaconloc Returns <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>
Cc: Algaili Ahmed <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 30 Oct 2020 07:59:32 +0000

@Ksaconloc Returns<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]>

Please action child ticket 1560287

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, October 30, 2020 8:10 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Algaili Ahmed <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Not Processed// 6224184105
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to Order ID: 6224184105
Tracking ID: 46179929471
RMA: 1000005154

The items has been delivered to Conloc on 27 Sep 2020. but RMA still not processed. we have created child ticket and no update on it. Kindly assist us to process the RMA.

Regards,
Fauzan

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 11:51:51 PM
Subject: Refund Not Processed// 6224184105

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 15-Sep-2020
Order ID: 6224184105
Return Tracking ID: 46179929471
Assistance Required: To process the refund.

Issue Description: The customer raised a return request for one that has been delivered to warehouse on 27 Sep 2020 but according to the hybris the status still showing PICKUP_SCHEDULED, So we request you to check under RMA 1000005154 so that the refund will be processed asap.

Note: Child ticket has been created but no action has been done.

Regards,
Algaily

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