Subject: Re: Order ID 7410333583
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Haedar Mohammad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Seifeldin Mohamed Tawfik <[email-masked]>, M Ataullah <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 29 Oct 2020 23:58:25 -0700 (MST)

Hi Team, 

Please advise on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Haedar Mohammad" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 29 October, 2020 03:35:37 
Subject: Order ID 7410333583 

Ticket 1628010 

Dear team 

Order ID 7410333583 

PFA, the customer claims that, he has received notification which says there is partial cancellation for the item (162167952), but when he has picked up the order , he found the item (162167952) and he did not find the item (161582774) , so in this case the refund has been done for this item (162167952) ,and it should be processed for this item (161582774) 

Please check and advise 

Regards 
Haedar