Subject: Re: Refund Not Processed
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 29 Oct 2020 23:47:50 -0700 (MST)

Hi Team, 

Please assist in closing the below case. No response under child ticket: #1608412 , items returned are 161674641, 162652672. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 30 October, 2020 12:08:24 
Subject: Re: Refund Not Processed 

Hi Team, 

Kindly assist to resolve the case. 

Regards 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 28 October, 2020 18:34:54 
Subject: Refund Not Processed 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 30/09/2020 

Order ID: 6228943202 
Return Tracking ID: 46285322941 
Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 2 item under 2 different tracking however as per customer he handed over all 2 items to the courier team under this tracking ID: 46285322941 

but according to the hybris the refund has not been process for items, So we request you to check under RMA 1000041279 how many item has been received in our warehouse and process the refund. 

Regards, 
Shafeeque