Subject: Re: Arabic Language Test - Mohammad Faheem
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Thu, 29 Oct 2020 22:11:38 -0700 (MST)

Hi Harpreet, 

The first answer copied. However i evaluate for last two 6.5 out of 10. 
For spoken 6 out of 10. 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Thursday, October 29, 2020 6:36:56 PM 
Subject: Fwd: Arabic Language Test - Mohammad Faheem 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 27 Oct, 2020, at 16:33, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mohammad Faheem / (+919643501161) +919643501161 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	As a responsible phone order executive I will not furnish incorrect details or address. This case is the height of irresponsible and casual approach. 
However in such scenarios I would say “ I can understand your frustration. I sincerely apologize for your bad experience. I have updated the details. You will get your delivery very soon. Thank you again for your patience and reaching out to us. I assure you that you will have a great experience with us next time. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I was born and brought up in Mau District of U.P. I completed my schooling in my hometown then I joined Jawaharlal Nehru University for further studies. 
I have been interested in a foreign language since my childhood. Since Arabic language has been offering great opportunities so I decided to choose it for my Professional career. 
I have been successfully working as Arabic Language Expert for the last 10 years. I started as a freelancer and now I am employed with Concentrix for Google process. 
I am looking for a change to learn new things, diversify my experience, contribute more and progress in the due course. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الاختلاف الرئيسي بين تقديم خدمة العملاء "جيدة" وتقديم خدمة العملاء "رائعة" هو أنك في السابق ربما بالكاد تحافظ على رضا عملائك بينما في الأخير فأنت لا تحافظ على رضاهم فقط بل تحافظ أيضًا على ولائهم 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	عندي موقف إيجابي تجاه العملاء. أنا مستعد لمساعدة شخص ما من خلال تقديم المعلومات الصحيحة والحل السريع. أحافظ على علاقة مهنية مع العملاء. عندي مهارات الاتصال الجيدة. عندي نهج تعاطفي 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	زرت مدينة دلهي. لقد كانت تجربة مغامرة و مثيرة. ذهبنا إلى دلهي بالقطار. عُرفت دلهي بأسماء مختلفة خلال فترات مختلفة. في العصور القديمة كانت تعرف باسم إندرابراستا ، في العصور الوسطى كانت تعرف باسم تغلق آباد. يوجد في دلهي العديد من المعالم المعروفة بتاريخها 

هناك القلعة الحمراء ، مسجد جامع ، مقبرة همايون ، جانتار مانتار و منارة قطب مما يجعل دلهي غنية بالتاريخ ويروي الماضي المجيد للهند من خلال هذه الآثار. في حين أن هناك العديد من عجائب العصر الحديث مثل راشتراباتي بهاوان ومبنى البرلمان ومعبد لوتس وما إلى ذلك 

معلم دلهي هو القلعة الحمراء التي بنيت على ضفة نهر يامونا. قام شاه جهان ببناء الحصن الأحمر حيث التقى بالجمهور في جزء منه. في العصر الحديث يستضيف رئيس وزراء الهند علم الهند على سور الحصن الأحمر يوم الاحتفال باستقلال الهند كل سنة 

معلم رئيسي آخر في دلهي هو بوابة الهند التي بنيت تخليدا لذكرى الجنود الذين لقوا حتفهم خلال الحرب العالمية الأولى. تمتد بوابة الهند إلى المنطقة الأكبر وأصبحت مكانًا للنزهة للناس والسياح. أخيرًا ، أصبحت دلهي نقطة جذب سياحي رئيسية حيث تم تطويرها بالمترو والمتاحف ومراكز التسوق. كانت زيارة دلهي تجربة رائعة للغاية