Subject: Re: Arabic Language Test - Mohd Mohsin
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Deeksha Dadu <[email-masked]>, Niren Dsouza <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 29 Oct 2020 21:47:11 -0700 (MST)

Hi Harpreet, 

written 8.5/10 
Spoken 8.5/ 10 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Niren Dsouza" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, October 29, 2020 6:59:25 PM 
Subject: Fwd: Arabic Language Test - Mohd Mohsin 

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 29 Oct, 2020, at 17:12, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mohd Mohsin / (91) 7827296628 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all I would apologise for the inconvenience. Then after I will make the customer relaxed and correct the address then, I will assure him that he will receive his order soon. And I will give him the assurance not to face such problem again in future. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Mohsin. I belong to Delhi. I am 26 years old. I am graduate and specialised in arabic. I have more than one year of experience as a senior executive. I live in Delhi with my family. 

My academic qualification is concerned, I have completed Graduation in arabic from Zakir hussain Delhi college (Delhi university). I completed secondary education from CBSE under the school Fatehpuri muslim senior secondary school chandni chowk Delhi 110006. 

If I talk about my other qualification, I have completed CRS (customer relationship and sale) course from tech mahindra foundation. After I completed the CRS I joined a company, named Aegis as an arabic interpreter for OYO international, where I worked for 19 months. It was my first job where I got to learn many more related to professional world. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق بين خدمة العملاء الجيدة والرائعة فهو اكيفية اداء الخدمة. ففي خدمة العملاء الجيدة نحاول بان الزبون يكون مطمئنا و اما خدمة العملاء الرائعة نؤدي الخدمات للزبائن بشكل افضل ونحسبهم زبونا وفيا. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لكون المرشح المناسب علينا ان نتبع الاربع 

فالاول: معرفة المنتج ، يجب على من يريد ان يكون مرشحا مناسبا حصول المعلومات الكاملة. 

والثاني : فهم احتياجات الزبائن، على المرشح ان يعرف ما يريد الزبون. 

والثالث: الأدب، تقديم البضائع بالأدب. 

والرابع: الصبر، هذا ضروري جدا ان يصبر على ما يقول الزبون غاضبا. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	جے بور عاصمة راجستهان، هي مدينة حيث توجد قلعات كثيرة مثلا جال محل، قلعة عامر ، جے غرة، قلعة نارغرة و محل الهواء.وكثير من الناس يذهبون لزيارتها. 

جال محل: هو محل يقع في وسط الماء انها جميلة جدا. يأتي الناس هنا للنزهة 

قلعة عامر: تقع هذه على جبل و سميت على اسم اخ زوجة الملك اكبر. يزورها الناس كثيرا، من الهند و خارج الهند. 

جے غره: هذه القلعة تقع وسط الجبل والطريق للوصول هاهنا خطر و يطل على الجبال. سميت على اسم اخ زوجة الملك اكبر. 

قلعة نار غرة: انها واقعة على جبل حيث يمكن ان ننظر المدينة الكاملة. ويقال انها خاصة لازواج الملك و عددها تسعة. انها جميلة جدا بداخلها. 

محل الهواء: هذا خاص للهواء لذلك سمّي بمحل الهواء. يجري الهوا كل وقت بعير سبب. عندما تدخل فيه تشعر بهواء جارية. اصلا بني بهذه الخصلة.