Subject: Re: Missing Items / 2000162625
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Rehan Khan <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 29 Oct 2020 21:13:22 -0700 (MST)

HI Team, 

With reference to the order number : 2000162625, the customer placed the order for 6 items and as per the hybris we have delivered all items. However, the customer is claiming that out of 6 items he only received 2 items. 

We have escalated the case to the warehouse team and they have confirmed that the order was shipped completely. The missing item total cost is EGP 445. 

The customer is with us since Aug 2020 and he is having 2 completed order worth EGP 1215, So we request you to kindly assist us in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "egywh admin" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Rehan Khan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, October 27, 2020 4:11:41 PM 
Subject: RE: Missing Items / 2000162625 

Dear Mohd, 

Kindly be informed that, we shipped the completely order from our side. 

Thank 

Best Regards , 

Islam Samir | Warehouse E-Commerce In charge 

Orient International Trading Ltd | Landmark Group 
Mirage Mall | 1st Settlement | New Cairo | Cairo | 
Mob: + 2 01029973277 
[ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

From: Mohd Imran <[email-masked]> 
Sent: Monday, October 26, 2020 4:20 PM 
To: EGYWH ADMIN <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Missing Items / 2000162625 

Hi [ mailto:[email-masked] | 
@EGYWH ADMIN ] , 

Please check as per customer only 2 of 6 items are received. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 26, 2020 2:23 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Missing Items / 2000162625 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 23 October, 2020 17:52:23 
Subject: Missing Items / 2000162625 

Hi Team, 

Customer has placed his order for 6 item and as per the consignments details all items have been delivered but he received only 2 item, so we have escalated to the warehouse but did not received any response from their side. 

So we request you please do the needful and help us to close this case as soon as possible. 

Order ID: 2000162625 

Tracking ID: 43817472624 

Missing Items: 

​161905468 - - Printed T-shirt with Round Neck and Short Sleeves 

161883282 - - Textured Sweatshirt with Hood and Pockets 

161856639 - - Numeric Print Round Neck T-shirt with Long Sleeves 

162035638 - - Textured Sports Bra with Criss Cross Straps 

Ticket number - 1508913 

We are looking forward to your reply. 

Regards 

Rehan 

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