Subject: Re: Refund Not Processed// 6223606256
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 29 Oct 2020 21:12:16 -0700 (MST)

Hi Team, 

With reference to Order ID: 6223606256 
Tracking ID: 46178651864 
RMA: 24135629 
RMA Value: SAR 236.32 
The items has been delivered to Conloc on 21 Sep 2020 . but RMA still not processed. we have created child ticket and no update on it. Kindly assist us to process the RMA. 

Regards, 
Fauzan 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, October 15, 2020 11:45:03 PM 
Subject: Refund Not Processed// 6223606256 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 12-Sep-2020 
Order ID: 6223606256 
Return Tracking ID: 46178651864 
Assistance Required: To process the refund. 

Issue Description: The customer raised a return request for 3 items that have been delivered to warehouse on 21 Sep 2020 but according to the hybris the status still showing submitted to warehouse, So we request you to check under RMA 24135629 so that the refund will be processed asap. 

Note: Child ticket has been created but no action has been done. 

Regards, 
Algaily