Subject: Re: On Validation order #8202007916
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mustafa chakki <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, anju john <[email-masked]>, harish thakor <[email-masked]>
Date: Thu, 29 Oct 2020 16:07:09 -0700 (MST)

Hi Team, 

Kindly assist us to close the below case, its pending since long time. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Mustafa chakki" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "anju john" <[email-masked]>, "harish thakor" <[email-masked]> 
Sent: Wednesday, October 21, 2020 12:53:26 AM 
Subject: Re: On Validation order #8202007916 

HI Mustafa. 

Kindly assist us on the below case. 

Regards, 
Fauzan 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mustafa chakki" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "anju john" <[email-masked]>, "harish thakor" <[email-masked]> 
Sent: Thursday, October 15, 2020 4:49:19 PM 
Subject: Re: On Validation order #8202007916 

Hi Mustafa, 

Kindly update on the below case if the remaining KWD 2 has been refunded to the customer. Transaction ID: 025111029968. 

Please assist in closing this on priority, the same is pending since September. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]> 
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "anju john" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Sent: Tuesday, 13 October, 2020 12:17:23 
Subject: Re: On Validation order #8202007916 

Hi Mustafa, 

Please ignore the previous email. 

Please refer the order 8202007916, for the deduction and attached the transaction screenshot as well. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]> 
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "anju john" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Sent: Tuesday, October 13, 2020 12:12:44 PM 
Subject: Re: On Validation order #8202007916/8202012125 

Hi Mustafa, 

With refernece to the order number #8202007916/8202012125, the customer is claiming that there is 2 deduction in her account and she has shared the details of that deduction as well. 

Kindly check this concern and assist us, as the customer is constantly chasing us for her refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "Mustafa Chakki" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, October 10, 2020 6:04:47 PM 
Subject: Fwd: On Validation order #8202007916 

Hi Team, 

Please assist on the below case and advise on priority. KNET Refund ticket: 03577145 

Thank you for your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "anju john" <[email-masked]>, "Harish Thakor" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 00:08:07 
Subject: Re: On Validation order #8202007916 

Hi Rashid. 

Kindly assist us below case, and help us to close the case asap. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "anju john" <[email-masked]>, "harish thakor" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 29 September, 2020 13:55:24 
Subject: On Validation order #8202007916 

Hi Rashid, 

With reference to order # 8202007916 

Customer claiming that the amount has been deducted from his account under transaction ID: 025111029968 
Amount: KWD2.00 
Date: Sep 7, 2020 

Kindly check and help us to close the case asap. 

Regards, 
Fauzan