Subject: Refund not processed
From: Samer Salmeh <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 29 Oct 2020 07:54:59 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order ID: 6214271426 
Child ticket: 1603381 
My ticket: 1602456 

Issue Description: Customer raised a return request for one item. We have checked with the tracking number that the items have been delivered to the warehouse on 29 Aug 2020 but according to the hybris the refund has been not processed yet. 

We have escalated to our WH before 9 days, till now there is no response. 

Kindly check and advise. 
Regards,