Subject: RE: Amount Deducted Twice But No Order has been Placed
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Harish Thakor <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Anju John <[email-masked]>
Date: Thu, 29 Oct 2020 11:28:47 +0000

@Mustafa Chakki<mailto:[email-masked]>

For your help please

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, October 29, 2020 12:38 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Harish Thakor <[email-masked]>; Mustafa Chakki <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Sisodia <[email-masked]>; Anju John <[email-masked]>
Subject: Re: Amount Deducted Twice But No Order has been Placed

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. The case is pending from almost 2 months.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 23 October, 2020 21:50:31
Subject: Re: Amount Deducted Twice But No Order has been Placed

Hi Team,

Please assist in closing the below case on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 11 October, 2020 15:31:43
Subject: Re: Amount Deducted Twice But No Order has been Placed

Hi Team,

Kindly update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 22 September, 2020 14:23:03
Subject: Re: Amount Deducted Twice But No Order has been Placed

Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 22 September, 2020 12:23:19
Subject: Amount Deducted Twice But No Order has been Placed

Hi Team

Problem Statement: Amount Deducted Twice But No Order has been Placed

Ticket id: 1494095

Customer Account ID: [email-masked]<mailto:[email-masked]> [ID using which order were being placed]

Email ID: [email-masked]<mailto:[email-masked]> [ID through which customer is contacting us]

Date: September 07, 2020

Total Price: KWD 8.45 + KWD 8.45

Issue Description: The amount has been deducted twice from the customer as he tried placing the order twice with separate accounts. Neither any order has been placed not did any amount got refunded back to the customer.

Customer Contact No.: 50535594

Transaction 1 # 025130018218
Transaction 2 #1463662

PFA the attached bank statement shared by the customer.

Assistance required: We request you to look into this and assist in closing the issue asap.

Best Regards,
Abhishek Sisodia

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