Subject: Re: Arabic Language Test - mohamed ibrahim
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Thu, 29 Oct 2020 03:34:15 -0700 (MST)

Hi Harpreet, 

Overall evaluation is 5/10 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Monday, October 26, 2020 4:57:35 PM 
Subject: Fwd: Arabic Language Test - mohamed ibrahim 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Oct, 2020, at 16:04, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	mohamed ibrahim / (628614) 9025650388 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	surely, i realise my mistake and what i've done and i try to keep my customer without getting angry or without cancelling the order i would tell him some reasons with out breaking his satisfaction for example the delivery boy got confused on your address so he is now heading towards your correct location or the preparation food he ordered is delayed his delivery, so i will not easily let my customer go instead i will keep making adjustments so he will be satisfied and i will make sure this wont happen next time 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	my name is mohamed ibrahim from a village called campbellabad in tutucorin district my father name is abdul wahab he is a shopkeeper and my mother jasmine begam she is a housewife and i got two sisters an elder and an younger one my family is a joint family 
i got graduated from bs abdurrahman university at chennai where my college or department is called as bukhari aalim arabic college i spent my five years there learning B.A arabic(2013-2018) and i excelled in arabic with a percentage above 9.5 and i studied B.B.A business administration(correspondence) in madras university 2015-2018 after finishing my career in bukharia i gone to kerala shantapuram al jamia al islamia to study M.A arabic(2018-2020) and i got graduated this year 
So i'm searching for a job in the profession what i have studied to prove myself worth to be hired as well as to improve myself and to learn a lotta experience 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	التمييز بين الخدمة الحسن والخدمة الممتاز هو منحة الخدمة للحريف بلا اعتناء مرضاة الحريف ببساطة عطاء الجواب لاسئلتهم ولكن الخدمة الممتاز هي تعين و اهتمام مرضاة الحريف حتي لقي جوابنا حوائجهم 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لقد قضيت سبع سنوات من حياتي في تعليم اللغة العربية الان ابحث لمجال لكي برهن نفسي اني استحق لهذه المهنة 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لقد سافرت الي مدينة اوتي في ولاية تمل نادو انها مدينة ابرد ورهو وانها احاطة بجبال كثيرة وكبيرة والمشهور الاكل هناك شوكولاتة وانها احسن من اي شوكولاتة في العالم والنفقة هناك لم يكن صغيرا والمكث في الغرفة وتاجيرها يكن الف او الفين ليوم لاربعة شخص و هناك الحديقة الزهراء و فيها تكون كل انواع زهراء في انحاء العالم وتجد لنا في هذه الحديقة الهدوء مملوء برائحة هذه زهراء وانها مكان لاسترخاء النفس