Subject: Re: Arabic Language Test - AKRAM TAHER AHMED AL-ZUBIDAI
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Thu, 29 Oct 2020 03:13:36 -0700 (MST)

Hi Harpreet, 

The candidate is native 
Overall evaluation is 9/10 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Monday, October 26, 2020 4:52:59 PM 
Subject: Fwd: Arabic Language Test - AKRAM TAHER AHMED AL-ZUBIDAI 

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Oct, 2020, at 18:42, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	AKRAM TAHER AHMED AL-ZUBIDAI / (+91) 7073172998 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	We are extremely sorry sir for the inconvenience happened, your pizza was not delivered yet because your address was entered incorrectly. We are very sorry again for the mistake made by us. 
We are going to place your order again with the right address and if you don't mind us sending the order again and it will definitely reach to your door step in less than thirty minutes. And to express our regret your order will be a free of cost as a compliment and away of apologising from pizza hut and the whole team in our branch. 
Thank you very much sir 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My Name is AKRAM TAHER AHMED, From Yemen. Currently staying in Ajmer, India. 
I did my graduation B.TECH Petroleum Engineering from NIMS University, Jaipur Rajasthan.And M.TECH IN PETRO-CHEMICAL Engineering,Ajmer. 
I did the training at Tripura Natural Gas Company Limited India ( Agartala ,Tripura (Assam). 
And CCNA – V3.0 (Routing And Switching ) 
Zoom Technologies, Hyd, India 
particiption: 
Certificate in Technical Paper Presentation 
Certificate in Artificial Intelligent 
Certificate in NCEPSTD 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	:خدمة العملاء الجيدة 
هي الخدمه التي تساعد العميل على حل مشكلته في 
.نفس الوقت 
: خدمة العملاء الرائعه 
هي التي توفر للعميل حرية الأختيار في حل مشكلته 
كذالك يعرض الكثير من الحلول للمشكلة 
.توفر الكثير من و الوقت و الجهد على العميل 
كثيرة العروض التي تجذب العميل لشراء مرة أخرى 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	. القدره على أقناع العميل وحل مشكلته 
.التكيف مع زملاء العمل 
.القدره على الأداء تحت ضغط العمل 
القدره على التواصل مع العميل بسلاسة 
.مهارات التواصل الجيدة مع العميل 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لقد زرت بلدة النيبال حيث تعد مدينة كاتماندو عاصمة لنيبال و تعد من أشهر مدينه سياحيه من حيث التراث 
الشعبي و يوجد فيها الكثير من السياح الأجانب تشتهر بمعالمها البارزه مثل القبه ستوبا ، معبد سواي و 
. معبد باشوباتينات 
و تناولت الأكلات الشعبية اللذيذة التي تمتاز بها 
بعد مرور أسبوع من زيارتي لمدينة كاتماندو اتجهت 
إلى مدينة بوخارا حيث الطبيعة الخلابة ، الشلالات 
. الرائعة ، الحدائق و جبالها المليئة بالثلج 
وتعد سلسلة جبال النيبال من أجمل الإمكان التي زرتها 
في حياتي من حيث طبيعتها الخلابة و مناظرها 
الجميلة .حيث كان الجو جميل جدا بهطول الأمطار. 
و يتميز شعبها بحسن المعامله مع السياح الأجانب 
لقد أستمتعت كثيراً أثناء زيارتي لمدينة النيبال كانت 
رائعة جداً