Subject: Re: BABYSHOP TEAM / Damaged
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 29 Oct 2020 02:16:01 -0700 (MST)

Hi Team, 

Problem Statement: BABYSHOP TEAM / Damaged 

Order Date : 23/09/2020 
Order ID: 6226463906 
Tracking ID: 14843626226463906 
Item ID : 161735881 - - Baby Safe Metal Safety Gate SAR 269.00 
Assistance Required: Damaged Item Recieved 

Issue Description: Customer emailed us informing that he/she received the item on 28/069/2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Shafeeque