Subject: Refund Not Initiate / 6221791364 and 6222789550
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Thu, 29 Oct 2020 01:32:22 -0700 (MST)

Hi Team, 

The customer raised return request from his 2 orders. 
As we have checked with the tracking number so the return item has been delivered to the warehouse for the this order 6221791364. 

But for another order 6222789550 as we have checked with this tracking number 46178324371 so the status shows invalid. However with the collection reference(I13E6E2) the return item has been collected. 

So we have escalated to the warehouse but still we have not received any response from their side. 

Order ID: 6221791364 and 6222789550 

Tracking ID: 46177427446 and 46178324371 
Collection Reference: I103C64 and I13E6E2 

RMA: 24146414 and 24146588 

Ticket number - 1603797 
Child Ticket number - 1605378 

We are looking forward to your reply. 

Regards 
Rehan