Subject: RE: Delayed in order status update // 6216526999
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: M Ataullah <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Thu, 29 Oct 2020 07:27:52 +0000

Hi Fauzan,

Escalated to tech REQ0163594

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, October 28, 2020 6:54 AM
To: Escalations Dxbteam <[email-masked]>
Cc: M Ataullah <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: Delayed in order status update // 6216526999
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6216526999
Tracking ID: 46171562684

 As per Aramex website the order has returned back to WH on 05 Sep 2020, Kindly assist us to mark the order as NDR and process refund for customer.

Regards,
Fauzan

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 4:02:20 PM
Subject: Delayed in order status update  // 6216526999

Hi Team,

Problem Statement: Delayed in order status update

Order Date : 17-Aug-2020
Order ID: 6216526999
Return Tracking ID: 46171562684
Assistance Required: To be mark as NDR & initiate the refund

Issue Description: As per Aramex website the order has returned back to WH on 05 Sep 2020, but still status is not changed, so kindly mark is as NDR ASAP.

Regards
Ataullah

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