Subject: RE: Refund Not Processed// 6215682228
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 29 Oct 2020 07:09:42 +0000

Hi Fauzan,

Raise it to JIRA:

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, October 29, 2020 5:48 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Not Processed// 6215682228
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case, as the item has been collected under collection ID: I161CEF
Order ID: 6215682228
RMA: 24167824
RMA Value: SAR158.15

Regards,
Fauzan

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 29 October, 2020 06:07:33
Subject: Refund Not Processed// 6215682228

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 13-Aug-2020
Order ID: 6215682228
Return Tracking ID: 46179026106;I161CEF
Assistance Required: To process the refund.

Issue Description: The customer raised a return request for three items that have been collected by the courier when check the reference ID, So kindly check under RMA 24167824 and confirm us did you received the items so that the refund will be processed asap.

Regards,
Algaily.

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