Subject: RE: RMA to be processed
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 29 Oct 2020 07:05:40 +0000

Hi Fauzan,

Raise a JIRA for this.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, October 29, 2020 2:21 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RMA to be processed
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6222402781
Order Date: Sep 8, 2020
RMA: 1000090672
RMA Value: SAR199.26

The customer has retuned the 4 items under the old RMA (24134351). And the all 4 items was processed but due to customer has created RMA for 5 items the refund stucked. We have raise Jira to delete the RMA to create a new RMA for the 4 items. (PFA). The old RMA has been deleted and we have created a now RMA, Kindly assist us to process the RMA to refund for customer as the case is pending since long time.

Regards,
Fauzan
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