Subject: RE: Refund approval 6476891402
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Hemyar Nasser <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 29 Oct 2020 06:10:02 +0000

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below?

This is the only order that the customer has with us and value is SAR 321.

Will inform logistics team to debit this from courier partner.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, October 28, 2020 6:40 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Hemyar Nasser <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval 6476891402

External email sender, please take precaution.
Hi Team,

Please assist regarding the following issue.

Regards
Shakeeb

________________________________
From: "Hemyar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 5, 2020 3:23:55 PM
Subject: Refund approval

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1360886
Order Date:  Apr 3, 2020
Order ID: 6476891402
Tracking ID: S000832843110
Total Price: ​SAR321.00
Issue Description: customer mail us asking for the refund and in hypris the order delivered on 4/13/20.
​
Case history: the customer contacted us two months ago regarding the refund, and said the courier contacted her to deliver the order after three months of placing the order at that time she already left the town and she informed the delivery guy to cancel the order. However the order has been marked as delivered and the customer is claiming that the order was never delivered to her.

We escalated the issue to the courier team to provide POD but we have not heard back from them.

 Customer's history: she has only this order.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Hemyar

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