Subject: Order not delivered (RTO)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Haedar Mohammad <[email-masked]>
Date: Wed, 28 Oct 2020 20:41:38 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : Sep 20, 2020 
Order ID: 6225650397 
Tracking ID: CRDSAL0069474020 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on Sep 20, 2020 , and shipped with Saudi Post under tracking ( CRDSAL0069474020 ). Now as per Saudi Post website the shipment has been returned to WH on 15 October, 2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan