Subject: Order not delivered (RTO)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Haedar Mohammad <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 28 Oct 2020 20:16:41 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : Jul 8, 2020 
Order ID: 6207054609 
Tracking ID: CRDSAL0043176120 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on Jul 8, 2020 , and shipped with Saudi Post under tracking ( CRDSAL0043176120 ). Now as per Saudi Post website the shipment has been returned to WH on 10/08/2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan